FREIGHT-FERRY. FREQUENTLY ASKED QUESTIONS

 

 

Freight-Ferry company is known for the 3 values that they lead all our processes !

Quality 100%
Service 100%
Timing 100%

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Got questions?

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With our partner shipping companies, you can handle vehicles and a wide variety of transports. Simply contact us by email or telephone to discuss all the details.

At Freight Ferry you have the opportunity to reserve all types of vehicles.

We will clarify the exact details in a personal conversation with you. However, the most important information is:

  • Which route do you need?
  • On what date should the transport take place?
  • What vehicle do you have and what dimensions does it have?
  • How many people will be traveling on the transport?

As a rule, it is the responsibility of the customer or correspondent to take care of all customs formalities. However, if you have any questions, we are happy to help.

You can easily book all of our standard connections via our website. If you have unscheduled routes or other questions, we are always there for you and will be happy to help you.

In our range we offer you 28,000 ferry routes. We will be happy to advise you on finding the right route for your needs.

We look forward to your advance payment. Our existing customers have the option of paying by invoice after their transport has been shipped.

Depending on the route, it is necessary to book at least 1 to 5 days in advance to guarantee the safety of your shipment.

Your driver must report to the check-in counter of the respective shipping company on the day of departure. To do this, he needs his passport, license plate number and booking number.

Your driver should be at the port at least 2 hours before the scheduled departure to complete check-in.

This depends on the particular route. Some shipping companies charge a “NO-show” fee, which must be paid by the customer or correspondent.

Many of our shipping companies offer this service including the driver. However, this depends on the respective shipping company and will of course be discussed with you during the booking.

The offers and services vary depending on the route and shipping company. We will be happy to inform you about all the details when you book.

Unfortunately, it is generally not possible to take additional people and/or pets with you. We would be happy to discuss this when booking your route.

If you would like to ship dangerous goods, we will check and manage this for you. You will receive all the information you need from us.

The customer is responsible for all necessary documents for the driver, the vehicle and the goods transported. However, if you have any questions, we are happy to help.

For heavy or special transport, this request must be made directly to the shipping company.

You can reach us by phone and email from Monday to Friday between 9 a.m. and 5 p.m. Outside these times, our emergency number is available around the clock.

We will be happy to advise you on the choice of ferry connection and are sure to find the right route for you.

Unfortunately, we are currently unable to offer this service to private customers.

That is different. Please send us photos etc. with your inquiry so that we can classify your vehicle and find the right tariff for you.

Yes, that is possible, even with a payment term

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If you have not received an invoice from us, simply ask us again by email or telephone.

Unfortunately, most shipping companies do not allow you to stay in the vehicle during the journey. However, (sleeping) cabins and seats are available.

Exports and imports should be regulated in advance. For example, you need a GMR/ENS number for England, which we would be happy to create for you.

No. Separate insurance is required for this.

Unfortunately, we cannot provide a price list because the prices vary monthly and the prices are of course based on the dimensions of the vehicle and the goods to be transported.

A bunker surcharge (also called BAF) is associated with fluctuating oil prices and varies from shipping company to shipping company.

Yes. You can also book various tolls directly with us.

Yes. We can book unaccompanied crossings for you, but we cannot quote a standard price and must inquire with the respective shipping company.

Animal transport is possible, but this must be requested and stated in advance from the respective shipping company. You will receive all information about this when you make your inquiry.

In Munich.

Freight Ferry is a company that arranges shipping companies for your commercial transport throughout Europe, Scandinavia and England and can help you with various requirements and inquiries. Freight Ferry is not a shipping company and therefore does not have its own ships.

Yes. A discount is always agreed individually based on the volume.

You can easily find this information on our homepage under the”Services/Sea Freight” tab on the menu of the website.

If necessary, port costs must be paid on site.

You are authorized to ship anything that is necessary. However, it should be noted that various goods fall under ADR (dangerous goods) and extra costs may apply.

On most routes, the ships have a power connection, which can be booked for a small fee.

All common dimensions are no problem for the shipping companies. For example, if a vehicle has too little ground clearance or a non-standard height, we will contact the shipping company for you.

All vehicles have lashing straps/points as standard that can be used to secure the vehicle on the ship.

Since many shipping companies also offer round trips (round trip), it makes sense to book the return trip at the same time, as in many cases the price will be cheaper.

On certain routes we create a flexible ticket.

No. You must pay us for the booking. You can pay in advance and/or invoice.

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